Terms and Conditions

Welcome to Digital Tech Services. By purchasing, installing, accessing or using any software product provided by Digital Tech Services, the Client agrees to the following Terms and Conditions.

1. SOFTWARE PRODUCT

Digital Tech Services provides ready made ERP software products designed for business management and automation. The software is sold as a standard product with predefined features and functionality. Unless expressly agreed in writing, no custom software development is included in the purchase.

2. FEATURE VERIFICATION BEFORE PURCHASE

The Client is responsible for reviewing the software features, modules, screenshots, demonstrations, specifications, and documentation before making any payment. Purchase of the software shall be deemed confirmation that the Client is satisfied with the available features and functionality. No claims shall be accepted regarding missing features that were not advertised or demonstrated before purchase.

3. PAYMENT TERMS

• 50% Advance Payment before installation.
• 50% Final Payment after successful installation, testing, and handover.

Software installation work will begin only after receipt of the advance payment.

4. SOFTWARE INSTALLATION

Digital Tech Services shall:

• Install the software.
• Configure the software.
• Perform initial setup.
• Verify basic functionality.
• Handover the software in working condition.

The Client must provide all necessary access credentials required for installation.

• Domain Access
• Hosting Access
• cPanel Access
• VPS Access
• SSH Access
• Database Access

5. HOSTING REQUIREMENTS

The software requires a Linux-based hosting environment.

Supported Environments:

• Linux Shared Hosting
• Linux Reseller Hosting
• Linux VPS Servers
• Linux Cloud Servers
• Dedicated Linux Servers

Windows Hosting and IIS-based hosting environments are not officially supported.

6. CLIENT RESPONSIBILITIES

The Client shall be solely responsible for purchasing, managing, maintaining, and renewing:

• Domain Name
• Web Hosting
• VPS Server
• Cloud Server
• SSL Certificate
• Business Email Services
• SMS Gateway Services
• WhatsApp API Services
• Payment Gateway Services
• Backup Services
• Server Security Services

All costs related to the above services shall be borne entirely by the Client.

7. SOFTWARE LICENSE

The Client receives a license to use the software. The Client does not receive ownership of the source code, software architecture, database structure, software design, system logic, or intellectual property rights. All ownership rights remain exclusively with Digital Tech Services.

8. SINGLE DOMAIN LICENSE

The software license is valid for one domain only.

• Copy the software
• Redistribute the software
• Resell the software
• Share the software with third parties
• Install the software on multiple domains without written permission

9. PASSWORDS AND SERVER ACCESS

The Client voluntarily provides server access credentials solely for software installation purposes. After successful installation and handover, the Client is advised to change all passwords, including cPanel, Hosting, FTP, SSH, and Database passwords.

10. FREE SUPPORT PERIOD

Each software purchase includes Six (6) Months Free Support from the date of successful installation and handover.

• Technical Support
• Software Bug Fixes
• Product Updates
• Security Updates
• Installation Related Assistance

11. ANNUAL MAINTENANCE CONTRACT (AMC)

After completion of the initial Six (6) Months Free Support Period, continued support and updates require an active Annual Maintenance Contract (AMC).

12. SERVICES INCLUDED UNDER AMC

• Technical Support
• Software Bug Fixes
• Product Updates
• Security Updates
• Version Improvements
• Reinstallation Assistance (if required)

13. NO AMC, NO SUPPORT POLICY

If the Client chooses not to renew AMC after the free support period, the software may continue to be used.

However, the Client shall not receive:

• Technical Support
• Bug Fix Services
• Product Updates
• Security Updates
• Version Upgrades
• Reinstallation Assistance
• Future Software Improvements

No support of any kind shall be provided without an active AMC.

14. ADDITIONAL TERMS

The remaining sections including Software Update Policy, Customization Policy, No Verbal Commitments, Data Responsibility, Domain Transfer and Server Migration, Third Party Services Disclaimer, Performance Disclaimer, No Guarantee of Business Results, Force Majeure, Acceptance of Installation, No Refund Policy, Communication Policy, Jurisdiction, and Acceptance of Terms shall remain applicable exactly as stated in this Terms and Conditions document.